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Modelling Business Processes Online

COURSE INTRODUCTION

This course aids you in completing your BCS Business Analysis® diploma, it is optional but will cover a lot and give you a helping start towards other courses. You will be covering the structural representation, diagrams regarding it, which help to shed light of as businesses flow of activities, in particular in relation to a business or organisational unit. 

COURSE CONTENT

  • Course Content

    Context for business process modelling

    Business systems and IT systems

    Definition of a process

    Context and detailed approaches

    Logical and physical processes

    Roles and responsibilities in business process modelling

    Process and functional views of an organisation

    The organisational view

    Stakeholders

    Value chain analysis

    Systems within an organisation

    Scope of processes

    Case study – stakeholder identification and value chain analysis

    Modelling an organisation

    Case study – high-level organisation models

    Modelling processes

    Approaches to process modelling

    Flow charts

    Scenario descriptions

    Activity diagrams

    End-to-end process maps (‘swim lane’ diagrams)

    Business events

    Business rules

    Creating ‘As is’ process models

    Case study – identifying business events and constraints

    Case study – creating an ‘is’ process map

    Analysing tasks

    Identifying tasks

    Business events

    Business rules

    Task analysis worksheets

    Human aspects of performance

    Support required

    Standards

    Skills

    Feedback and consequences

    Human performance worksheets

    Managing and measuring processes

    The role of the manager

    Hierarchy of measures

    Formal approaches to measurement – Six Sigma

    Process improvement and redesign

    To be’ process models

    Benchmarks

    Process problems:

    Process disconnects

    Handoffs

    Delays

    Lack of IT support

    Process redesign patterns

    Creating ‘To be’ process models

    Case study – ‘should process maps’

    Implementation issues

    IT requirements

    Organisation design

    People issues

    Procedure design

    Managing change

    Case study – implementation

    IT support for business processes

    Bridging the gap between processes and IT

    Defining IT requirements from process models

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